🚀Ticket AI Agent

ChatBees enhances your team’s efficiency throughout the ticket lifecycle with an AI Agent, reducing the number of clicks required by human agents or engineers and improving ticket resolution time by up to 52%. By building a comprehensive Knowledge Graph from historical tickets in HubSpot and other internal data sources (such as Confluence, Web Help Center, Google Drive, Notion, etc.), ChatBees provides a unified view that places the customer at the center of your agents' daily workflow.

Check out how Knowledge Graphs helps to reduce 28.6% in the median per-issue resolution time at LinkedIn. ChatBees AI Agent can help to save more!

When a new ticket is created in HubSpot Tickets, ChatBees generates a reference resolution based on historical tickets and the knowledge base. The support agent can then review and resolve the customer's issue.

ChatBees AI Agent automatically analyzes a customer issue and takes action. For example, if a user requests to activate a license, the ChatBees agent automatically retrieves the customer information, verifies the license purchase, and activates the license. The human agent will only be involved to verify and confirm the action.

Install App

Just follow a few simple steps to add ChatBees AI Ticket Agent App to your HubSpot:

1. Sign in to your ChatBees account. You can find the detailed account types.

2. Create a collection in your ChatBees account and ingest the knowledge from your data source, such as the trouble shooting guide, product information, etc.

3. Click the "Integrations" in the Collection

4. Click the "Install" for HubSpot.

5. Follow the HubSpot process to install the app. After that, remember to refresh ChatBees UI to show HubSpot as installed. ChatBees will automatically scan the historical tickets and build a Knowledge Graph.

In HubSpot Tickets, "Notes" is the communication and documentation that help manage and track interactions related to a ticket. Notes are internal comments or observations added to a ticket by team members. They are typically used to record important details, updates, or instructions relevant to the ticket.

ChatBees AI Ticket Agent App currently requires 3 scopes: oauth, tickets and crm.objects.contacts.read. The crm.objects.contacts.read is required to get the Notes in a ticket. ChatBees App will only access Notes in the tickets, and will not access any note if they are not associated with a ticket.

Emails can also be associated to a ticket and include the interactions related to the ticket. Accessing emails in Ticket requires the sales-email-read scope, which is a more sensitive scope. Please contact us if you want to include emails in the knowledge graph.

Auto Knowledge Graph Building

Once ChatBees App is installed, the app will start automatically scanning the historical tickets and build a Knowledge Graph.

Ticket Copilot

Auto Reference Resolution: when a new ticket is created in HubSpot Tickets, ChatBees automatically analyzes the ticket, and generates a reference resolution based on historical tickets and the knowledge base. The support agent can then review and resolve the customer's issue.

Analyzing the ticket may take some time, typically within 10 seconds. Please wait some time and refresh the ticket to see the reference resolution.

Copilot: The support agent can also log into ChatBees UI to further ask questions related to the ticket, and ask ChatBees to write a reply email to the customer based on the resolution.

AI Agent

ChatBees AI Agent automatically analyzes a customer issue and takes actions, such as pull the customer information automatically, activate a license, refund a customer, etc. The human agent will be involved in the process to review and confirm the action.

Additionally, ChatBees is developing AI-powered analysis to help you gain valuable insights from your conversations.

Each enterprise may have its own unique workflow. We would love to collaborate with you to unlock the full potential of our AI Agent. If you're interested in an early trial, please contact us at [e-mail].